Gemini Communicator
A single place to receive, route, and resolve citizen reports — helping your team respond with clarity and confidence.
A simpler, clearer way to manage citizen observations.
Gemini Communicator brings all public reports into one shared workflow, giving your team an organised and predictable way to handle everything from broken streetlights to water‑related inquiries. You get a structured process that guides staff and residents through accurate reporting, and a workspace that makes follow‑up easier for everyone involved.For daily operations, this means fewer manual handovers, faster routing to the responsible unit, and a more complete picture of what is happening across your municipality. You can quickly create work orders, track progress, and send updates to residents, reducing repeated enquiries and increasing trust.The solution is built with accessibility, mobile use, and role‑based access in mind. It integrates with Azure AD for secure sign‑in, supports clear map‑based navigation, and offers flexible administrative tools to adjust categories, statuses, and automation as your organisation evolves.
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Common questions about Gemini Communicator
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Most users can get started right away because sign‑in uses your organisation’s standard Azure AD login. The interface is built for clarity with guided workflows, so both office staff and field workers can adapt quickly.
Yes. Administrators can create, edit, and deactivate categories, statuses, units, and feedback templates. This helps you mirror your organisational structure and adjust as responsibilities change.
Residents can opt‑in for email updates, and you can use predefined templates tied to each status. When the status changes, communication becomes part of the normal workflow, reducing the need for separate follow‑up.
Automation rules allow you to forward observations directly to external parties or set them to completed with a clear explanation. This supports residents receiving accurate information while helping maintain tidy internal lists.